As American online e-commerce to Canada has grown, so has the need for efficient return solutions. The rate of shipments returned to US merchants has risen to an estimated 8 -10%. US manufacturers and retailers are looking for ways to better serve the Canadian market with new, more efficient return processes.

Jet Worldwide offers US companies simple Canadian return processes with a Canadian address, receipt and return process defined by our customer.

Reverse logistics has been gaining attention as dealing with the online customer requires timely and cost-effective solutions. Small-scale returns is the greatest challenge for Canadian companies when it comes to reverse logistics.

Total sales to Canada usually represent about 10% of US volume with "10% of 10%" needing a solution in Canada. Jet Worldwide's solutions include simple small-scale Canadian reverse logistics that suite the majority of demands of US online merchants needing to manage their Canadian returns.

Handling returns in Canada is a key aspect to a successful e-commerce strategy. Our processes can be built to your specifications by defining best practices to:

  • return material
  • non-conformance
  • processes to handle replenishment orders
  • and documented disposal

Jet Worldwide provides what international companies need in Canada: A reliable partner who offers transparent solutions for their Canadian international logistics.


Simple Canadian address for simple Canadian return processes

The term "reverse logistics" for many is simply having a Canadian address to where returns can be received.    From receipt, simple processes can adjusted as needed as data is collected.

Simple Standard Operations for Returns from Canada

Simple, low-cost processes for Canadian online returns

In many cases, US and other international shippers simply need an address in Canada to provide to their customers to confirm a return. For e-commerce online sales and returns to Canada, having the process itself is more valuable than the item(s) being returned.

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Data of the return is often more valuable than the return itself

The data confirming the return status is often the real value international companies are seeking for their Canadian returns. While physical returns to the US can be done via low-cost ground shipping, the cost of international returns to the UK, China, Korea and South America often dictate the return items be donated, disposed or repurposed.

Canadian Carriers to Consider For Domestic Shipping Within Canada

  • Canada Post:   Most well know and leader for Canadian ecommerce deliveries.
  • Dicom:  A division of Royal Mail/ General Logistics Systems (GLS) attempting to capture a greater share of business to consumer market.
  • Purolator:  A division of Canada Post and leading Canadian carrier.   Purolator offers access to Canada for large US shippers to Canada via their Purolator International subsidiary.
  • Nationex:  A privately held firm specializing in business to business ground shipping in eastern Canada.
  • TFI Carriers:   A financial holding company of the wealthy Saputo family, TFI parcel carriers (representing around 15% of total revenue)  include Canpar, ICS and , Loomis.
  • Intelcom: Primarily serving major ecommerce sellers with independent "gig economy" drivers offering low cost parcel delivery.
  • FedEx and UPS:  Well known carriers offering ground and express across Canada

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Disclaimer:   The information in this blog is for general information only.   Producers, shippers, exporters, importers should confirm their processes with their customs brokers, carriers and regulating authorities.

Warranty management for Canadian clients

Jet Worldwide can serve as your bilingual Canadian service warranty manager. Our staff, processes and management can serve as full support to your in-house management, in real time and in Canada. Our goal it to lower your costs AND provide more effective service for faster turnaround and lower repeat return rate.

Shipping returns from Canada back to the USA

Most items returned from Canada to the US can be entered duty-free using a variety of processes. US goods being returned can be assigned a specific H.S. Code or goods valued under $800 can be entered under Section 321. Sometimes it can be best not to consolidate the shipments under 1 master entry and instead assign a unique waybill for each shipment being returned.

Jet Worldwide can assist shippers to manage return programs from Canada back to the US. For a review and a proposal on how to manage your parcel returns from Canada, contact our reverse logistics team.

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Jet Worldwide Canada provides small scale return solutions for lower-volume reverse logistics solutions that do not require US companies to established fixed cost assets in Canada.

Defective part management

For most US companies, shipping defective parts to Canada is small as a total cost but large in unit costs. Jet Worldwide provides small warehousing solutions to store small quantities that can be replenished anywhere in Canada within 24 hours. We can provide solutions for higher-volume parts to minimize other storage costs leaving lower volumes at larger US based warehousing.

Part harvesting and component breakdown

For some whole units, it is more efficient to sell off and/or return valuable elements and discard of the larger unit. Parts can also be repositioned to liquidate them so they can be ecologically disposed of or retrofitted to a new purpose.

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Important Note:  The information in Jet Worldwide online content, including this post, is for general information only and is not intended to, constitute legal and/or tax advice. The content on this all Jet Worldwide posts are provided “as is”; no representations are made that the content is error-free.


Written by Timothy Byrnes