As American e-commerce sales to Canada continue to surge, the urgent need for efficient, localized return solutions is greater than ever. With the rate of shipments returned to US merchants currently hovering around 10 percent, staying competitive requires a streamlined, in-country product return strategy tailored for the Canadian market.
Jet Worldwide provides US companies with a seamless Canadian return process. By utilizing an authentic in-country Canadian address, with verification of receipt and status updates.
What You Will Learn:
Reverse logistics has taken center stage in e-commerce. Retaining online customers requires timely, cost-effective, and hassle-free solutions. For international companies operating in Canada, managing small-scale, cross-border returns frequently presents the greatest logistical challenge.
Canadian sales typically account for roughly 10 percent of a US brand's total volume. This means "10 percent of that 10 percent" demands a dedicated, localized solution. Jet Worldwide features simple, small scale Canadian reverse logistics tailored to the exact specifications of US online merchants.
We help you define best practices to manage:
- Return materials authorization (RMA)
- Non-conformance triage
- Processes to handle replenishment orders
- Environmentally friendly disposal or recycling
Jet Worldwide provides exactly what international companies need in Canada: A reliable partner offering transparent, in-country solutions for their international logistics.
A Simple Canadian Address for Streamlined Return Processes
The term "reverse logistics" can mean simply having an address to where you goods can ship to. Jet offers a low fixed monthly costs that includes the basics of receiving, recording, consolidating and returning. Contact our team for details.
Standard Operations for In-Country Returns from Canada:
- Providing a dedicated, physical return address in Canada
- Issuing pre-paid domestic labels for frictionless buyer shipping
- Receiving immediate confirmation upon facility receipt
- Defining low-cost, ecological disposal or consolidation processes
- Contact Jet's Canadian reverse logistics team to get started
A Localized Canadian Option for Amazon Removal Orders
US and international sellers massively benefit from maintaining a physical location in Canada to process Amazon Removal Orders. We charge a highly competitive monthly fee to receive and confirm receipt of your inventory. This allows you to dictate your next steps with total assurance regarding the state of your goods, avoiding costly cross-border shipping for items that are unsellable.
Get a Canadian Address for Best Buy Canada Marketplace
The Best Buy Marketplace allows international sellers direct access to Canadian consumers. BestBuy.ca charges a monthly platform fee plus a commission on each sale, varying by product category. Maintaining excellent seller metrics on this platform requires seamless return experiences. Secure dedicated, in-country support from Jet Worldwide to process your Best Buy Canada returns rapidly.
Data Recovery is Often More Valuable Than the Physical Return
For many international companies, the digital data confirming the return status and product condition holds the true value. Once the data is securely captured at our Canadian facility, actual physical returns to the US can be consolidated and transported via low-cost ground shipping. This strategic move saves your business thousands in unnecessary express freight fees.
Canadian Domestic Carriers to Consider for In-Country Shipping
When providing return labels to your Canadian customers, you have access to several highly reliable domestic options:
- Canada Post: The most recognized leader for Canadian e-commerce deliveries and returns.
- GLS / Dicom: A division of General Logistics Systems aggressively capturing a greater share of the business-to-consumer market.
- Purolator: A leading Canadian carrier and division of Canada Post, offering exceptional access for large US shippers.
- Nationex: A privately held firm specializing in business-to-business ground shipping across Eastern Canada.
- TFI Carriers: A massive transport network encompassing domestic parcel carriers like Canpar, ICS, and Loomis.
- Intelcom: Primarily serving major e-commerce sellers using independent drivers for low-cost parcel delivery.
- FedEx and UPS: Globally recognized carriers offering dependable ground and express services across all Canadian provinces.
Bilingual Warranty Management for Canadian Clients
Jet Worldwide can serve as your dedicated bilingual Canadian service warranty manager. Our professional staff, facilities, and processes act as a fully localized extension of your in-house management team. Our primary goal is to lower your operational costs while providing faster turnaround times, ultimately leading to a lower repeat return rate for your Canadian buyers.
Shipping Consolidated Returns from Canada Back to the USA and globally.
Most returns originating from Canada back to the US can be entered duty-free utilizing a variety of customs processes. US-made goods can include a specific H.S. Code for free return.
Jet Worldwide actively assists shippers in managing bulk return programs from Canada back to the US. We provide low-volume reverse logistics solutions that completely remove the need for US companies to establish expensive fixed-cost assets or facility leases in Canada.
Defective Part Management, Harvesting, and Breakdown
For most US companies, shipping single defective replacement parts cross-border to Canada is inexpensive in total cost but massively expensive in per-unit cost. Jet Worldwide provides local warehousing solutions to securely store small quantities of parts. We can replenish your customers anywhere in Canada within 24 hours.
Furthermore, for some whole units, it is much more efficient for us to harvest valuable components, return those specific elements to you, and securely discard the larger unit in-country.
