International Parcel Delivery | Blog

Product Returns Canada

Written by Timothy Byrnes | August 22, 2019

Solution for Product Returns Canada

As American online e-commerce to Canada has grown, so has the need for efficient return solutions. The rate of shipments returns to US merchants has risen to around 10%. US manufacturers and retailers are looking for ways to better serve the Canadian market with new, more efficient product returns Canada.

Jet Worldwide offers US companies simple Canadian return processes. Returns to a Canadian address, verification of receipt and status.

Reverse logistics has been gaining attention as dealing with the online customer requires timely and cost-effective solutions. Small-scale returns is the greatest challenge for Canadian companies when it comes to reverse logistics.

Total sales to Canada usually represent about 10% of US volume with "10% of 10%" needing a solution in Canada. Jet Worldwide's solutions include simple small-scale Canadian reverse logistics that suite the majority of demands of US online merchants needing to manage their Canadian returns.

Handling product returns Canada is a key aspect to a successful e-commerce strategy. Our processes can be built to your specifications by defining best practices to:

  • return material
  • non-conformance
  • processes to handle replenishment orders
  • and disposal

Jet Worldwide provides what international companies need in Canada: A reliable partner who offers transparent solutions for their Canadian international logistics.

Simple Canadian address for simple Canadian return processes

The term "reverse logistics" for many is simply returns. For international, product returns Canada have additional considerations.

Simple Standard Operations for Returns from Canada

 

Simple, low-cost processes for Canadian online returns

International sellers simply need an address in Canada to confirm a return. For e-commerce online sales and returns to Canada, having the process is a valuable tool.

A Canadian Option for Amazon Removal Orders

US and other international sellers can benefit from having a location in Canada to send Amazon Removal Orders. We charge a low monthly fee confirming receipt. You can then decide your next steps with greater assurance as to the state of the goods.

Get a Canadian Address for Best Buy Canada Marketplace

Best Buy Marketplace is place that allows sellers access to Canada. BestBuy.ca charges a monthly platform fee plus a commission on each sale. Commission rates vary by product category. Get support from Jet Worldwide for Best Buy Canada returns.

Data of the return is often more valuable than the return itself

The data confirming the return status is often the real value international companies are seeking for their Canadian returns. Returns to the US can be done via low-cost ground shipping.

Canadian Carriers to Consider For Domestic Shipping Within Canada

  • Canada Post: Most well know and leader for Canadian e-commerce deliveries.
  • GLS /Dicom: A division of Royal Mail/ General Logistics Systems (GLS) attempting to capture a greater share of business to consumer market.
  • Purolator: A division of Canada Post and leading Canadian carrier. Purolator offers access to Canada for large US shippers to Canada via their Purolator International subsidiary.
  • Nationex: A privately held firm specializing in business to business ground shipping in eastern Canada.
  • TFI Carriers: A financial holding company of the wealthy Saputo family, TFI parcel carriers (representing around 15% of total revenue) include Canpar, ICS and , Loomis.
  • Intelcom: Primarily serving major ecommerce sellers with independent "gig economy" drivers offering low cost parcel delivery.
  • FedEx and UPS: Well known carriers offering ground and express across Canada

Warranty management for Canadian clients

Jet Worldwide can serve as your bilingual Canadian service warranty manager. Our staff, processes and management can serve as full support to your in-house management, in real time and in Canada. Our goal it to lower your costs AND provide more effective service for faster turnaround and lower repeat return rate.

Shipping returns from Canada back to the USA

Most returns from Canada to the US can be entered duty-free using a variety of processes. US goods can include a specific H.S. Code. Or goods under $800 can import under Section 321.

Jet Worldwide can assist shippers to manage return programs from Canada back to the US. For a review and a proposal on how to manage your parcel returns from Canada, contact our reverse logistics team.

Jet Worldwide Canada provides small scale return solutions for low volume reverse logistics solutions that do not require US companies to established fixed cost assets in Canada.

Defective part management

For most US companies, shipping defective parts to Canada is small as a total cost but large in unit costs. Jet Worldwide provides warehousing solutions to store small quantities. Replenish anywhere in Canada within 24 hours. We can provide solutions for higher-volume parts to minimize other storage costs leaving lower volumes at larger US based warehousing.

Part harvesting and component breakdown

For some whole units, it is more efficient to sell off and/or return valuable elements and discard of the larger unit.